Upgrades to our IT System

Upgrading our IT System – changes to be aware of

We are in the process of upgrading our IT system, from Microsoft AX to Microsoft D365. This investment will transform and simplify our business, making us better able to support the future growth of your business.

Whilst we make the final transition to this new platform, unfortunately, we will be unable to make deliveries on Saturday 24th January. The below table provides a breakdown of order and delivery dates during that time.

Please take a minute to read this table – and start to plan your order requirements around these temporary changes. 

• Thursday 22nd January No change. Order before 11pm on Wednesday 21st for delivery on Thursday 22nd.
• Friday 23rd January No change. Order before 11pm on Thursday 22nd for delivery on Friday 23rd.
• Saturday 24th January No Deliveries or collections If you usually have a Saturday delivery, you can: · Get a Friday delivery by placing your order before 11pm on Thursday 22nd OR · Get a Monday delivery by placing your order on Friday 23rd, Saturday 24th, or Sunday 25th.
• Sunday 25th January No change. No Deliveries.
• Monday 26th January Order before 11pm on Sunday 25th for delivery on Monday 26th.
• Tuesday 27th January Normal ordering and delivery resumed

If you have any questions at all, or you need help planning over this weekend, please contact your sales representative or call us on 01983 529840.

Frequently Asked Questions

Can I collect my order on Saturday 24th January?

No. Unfortunately customers will not be able to collect their orders on Saturday 24th January. If you’d like to collect an order on Friday 23rd January, you can do that between 0800 and 1200 as usual.

I have pre-ordered for delivery after Monday 26th January, do I need to do anything?

If you have already placed an order, for delivery after Monday 26th January, it will be processed on our new Microsoft platform. There is no action for you to take.

Will my order confirmations stay the same?

Whilst we make the final transition to our new platform, there may be some delay to order confirmations.

Will the Medina website be changing?

No, there won't be any changes to the website.

Will my online login / password change?

No. The way you use the website to order will not change.

Will my account number change?

No, there will be no change to your account number.

Can I still order in cases and splits?

Yes, you can still order in cases and splits.

Will there be a change to the way I order butchery products?

No, there will be no change to the order process for butchery products.

Will my confirmation emails change?

No, the confirmation emails that you receive as a customer will stay the same.

Will I still be able to see my order history so that I can use the Order Again option?

Yes, your Order History will still be visible, and you'll be able to use the Order Again function.

Will I still be able to see my favourites?

Yes, you will still be able to see your favourites.

Will the checkout process be different?

No, there is no change to the checkout process.

Will invoices stay the same?

Your invoices will continue to be printed and delivered as they are today, but the format will look different. We’ll be using a standardised template, making it easier to understand charges and reconcile accounts. New look invoice visible below

Will there be any changes to my payment terms? 

No. How we display the payment terms might look slightly different, but the actual terms of payment will be the same. 

As a customer, can I still view my monthly account statements online? 

No. Your monthly account statements will still be emailed to you, but they will be unavailable to view online. This is temporary only, they will be available again in the future. You can access previous statements by contacting the Medina Accounts Receivable team via email: collectionsmedinafoodservice@sysco.com